Working in the Human Resources department has given me another perspective to work that you usually don’t get if you’re toiling in the trenches.
Here are some things your HR person desperately wishes you knew.
1. It’s not all about you
I have people in my office all the time complaining that the supervisor isn’t giving the kind one-on-one attention that is deserved. “I don’t get to go to the bathroom when I ask. I have to wait.” What you don’t always understand or appreciate is that your supervisor, especially a supervisor in a manufacturing environment, has anywhere from 10-100 employees working directly for him, and you’re probably the 20th person who has asked to use the bathroom since you all got back from break an hour ago. If he doesn’t let people go in the order they ask, then he’s being unfair. This means you might have to wait five or ten minutes (sometimes a little longer).
2. Sometimes it’s all about you
When you’re in the personnel office because of something you’ve said or done, don’t worry about the people who work next to you. It is the kiss of death to employee relations when a supervisor is told “Well why don’t you write up [the guy next to me]?” You’re not privy to what other people are held accountable for and have no idea what kind of disciplinary action is in their file. Just because you haven’t seen someone yanked off the line and frog-marched to the office doesn’t mean they weren’t written up before you guys came back from lunch. It’s none of your business, just like your business is none of anyone else’s. If there is a legitimate problem with a supervisor showing favoritism, that’s easy to suss out. Complaining to your HR person that “[so and so] isn’t EVER written up for ANYTHING!” is a good way to alienate someone who might help you in the future if you are legitimately being mistreated.
3. Sometimes you can’t see the entire picture
Yes, working in a manufacturing environment, or any environment where you’re a peon, sucks. It sucks majorly. However, within that suckage is nuance that you need to open your mind up to see. Your supervisor isn’t telling you to do the job that requires three people with only two just because he likes to see people miserable. Most of the time your supervisor is the last chain in a link of people who are concerned about the bottom line. If your supervisor is worth his salt he’ll fight for you to get the help you need, and your constant complaining (as opposed to helping) just makes him resent you as a person and NOT want to help you.
4. You are not the only employee with a file
I can’t tell you the number of times that I’ve had someone come to my office and ask me to tell them details of their file off the top of my head. If your place of business is anything like a normal job, there are many, MANY people working there, and every one of them has a personnel file. Your HR person can’t recall minute details off the top of his or her head when you ask for them. At the very least request the information be given to you as quickly as possible without demanding your HR person drop what they are doing to service your needs. More than likely, unless you’ve got stellar timing, your HR person is in the middle of doing something else that needs to be done in a timely manner. You needing to know how many attendance points you have can wait a few minutes.
5. You are not the only one with problems
It is my job as an HR person to make sure that my employees, all of them, are taken care of. This involves me listening to people when they have issues with supervisors, upper management, home life, fellow employees, and the drink machines down the hall that stole their money. I do my best to take a personal interest in every story told to me by my fellow employees because it’s important to me, and because it’s my job to make sure you’re taken care of. If it’s within my power to fix, I will fix it. However, I do have other responsibilities as an HR person that aren’t connected in any way to fixing employee problems and making sure that supervisors are treating their people right. If I seem a little distracted it’s not because your problems don’t matter. It’s more than likely because my boss has given me a project that requires a lot of attention to get it right, or because I’ve just had a major investigation involving one employee threatening or harassing another where I had to take statements from 15 people to make sure the entire story gets back to my boss, or because I’ve just been told by another employee that her father passed away that night and I’m trying to figure out how to approach the shift manager about sending this person home without a penalty to her attendance. I promise I will do my best for you, just please remember that I have to do my best for everyone else as well, and sometimes that can get a little overwhelming.
5. I can’t perform miracles
I want to help you in every way I can, but there is only so much I can do. I’m constrained by company policy, state law, and the desire to make sure everyone is dealt with fairly. If I do for one, I MUST do for all, otherwise I’m showing favoritism. Please understand that although I want to help you by sending you home early, that’s not up to me. All I can do is go to a supervisor and plead your case, and I can promise you I will do as much as I can to help you.
6. Help me help you
Tom Cruise reference aside, this is probably the most important thing on this list. I can’t do anything without the full story, even if you come off as an ass in the situation. You’re more likely NOT to get the help you need if in the course of an investigation I find out you were holding back details of an incident. Also, if you’re having problems with a supervisor, a lead, a superintendent, a coworker, or anyone else in the place of business, TELL ME. I can’t fix something I don’t know anything about. If you come to me with a problem, give me a chance to fix it and keep me updated on the particulars of your point of view after the fact. If you don’t come back to me with an update, I’m probably going to assume that everything is fixed. Don’t be afraid to come back and let me know it hasn’t improved or it’s gotten worse. Once again, I can’t fix a problem I don’t know about.
I’m sure there will be more added to this list as I go on, but these are the main things for now that your HR person wishes you knew. Feel free to email me or leave comments with suggestions for what I can add!